Responsible for the assessment, design, and delivery of enterprise-wide process improvement initiatives. Execute the day to day project management for multiple concurrent EBPM team engagements. Develop and manage detailed work plans to produce current state, future state, and gap analysis deliverables. Facilitate information gathering and validation, identify process metrics, and define project scope and approach. Prepare reporting tools and executive presentations. Coordinate across the enterprise to provide comprehensive solution delivery.
Provide business process improvement expertise, organizational, financial, business, strategic and project knowledge to help assess improvement opportunities and help define and deliver solutions. Assist in providing objective advice, expertise and specialist skills with the aim of creating value, maximizing growth or improving the business performance of their clients. Provide oversight and direct leadership on multiple concurrent process projects of varying size up to and including enterprise transformational initiatives within multiple portfolios and/or LOBs at any given time. Lead teams of internal and/or external resources on a project basis; leads or participates in the assessment of potential new projects, analyzing opportunity at a high-level and defining approach, including appropriate type of EBPS involvement; creates documents and works with LOB/Function managers to agree on project scope and approach. Coordinate and perform analysis of current state process and issues/gaps, defines future state process and roadmap to achieve the future state. Acts as a change agent to influence the strategic direction of initiatives.Qualifications
Bachelor's degree in a relevant field, or an equivalent combination of education and work experience. Relevant business process improvement, facilitation, and project management skills. 6 years progressive related experience with proficiency and understanding in one or more functions, including 5 years experience in process-related roles. Demonstrate skills in process assessment (documenting as-is) and process analysis (identifying improvement opportunities and defining future state); in project management to lead complex projects from process assessment to future state definition to solution delivery (including integration of process, people, and technology solutions). Superior analytical and problem solving skills. Strong skills in Visio along with other MS Office suite (PowerPoint, Excel, Word). Excellent verbal and written communication skills. Ability to work through others to resolve issues and manage stringent timelines for project deliverables. Experience training in process methodologies.
Certification in Lean Six Sigma, process improvement, facilitation and project management methodologies. Involve and encourage others to explore ways to be part of the change process. Demonstrate ability to Increase communication with the team as it works through change; actively facilitate the implementation and acceptance of new processes or procedures in the workplace; seek out and encourage feedback from the team about how the changes are being implemented; gain the buy-in and support from the team's "informal leaders"
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