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Posting Date :
Primary Location :
Atlanta Area, GA US
Work Address :
285 Peachtree Center Ave
Job ID :
Schedule :
Job Description :
Job Description

This position will be responsible for:

-       Ticket queue management – assigning resources to specific work orders / incidents

-       Coordinating all RTS / RFC’s and associated approvals

-       Managing all audit requirements, deliverables, & final sign off

-        Writing and managing all NW Operations procedural documentation (PPM, etc.)

-        Managing our on-call schedule, xmatters updates

-        Reporting from ITPortal to create Individual & Team SLAs and KPIs

-        Managing our EOL Inventory – KPI’s are reported to Exec management regularly


Minimum Requirements:

Bachelor’s degree in and 5 years of experience in sourcing/vendor management or an equivalent combination of education and work experience. In-depth knowledge in information systems and ability to identify, apply, and implement best practices. Understanding of key business processes and competitive strategies related to the IT function. Ability to plan and manage projects. Ability to solve complex problems by applying best practices. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information. 


Preferred Requirements:

Banking or financial services experience

Experience with third-party suppliers and/or remote or offshore or outsourced activities

Broad IT knowledge; understanding of network administration

Good triage knowledge

Ability to create/manage reporting (Excel)

Excellent communication skills

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser:
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