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Posting Date :
1-10-2018
Primary Location :
Atlanta Area, GA US
Work Address :
285 Peachtree Center Ave
Job ID :
W447550
Schedule :
Full-time
:
Omni-Digital-Product-Manager
Job Description :
Job Description

The Omni Discovery, Application and Onboarding team is responsible for driving account, application and household growth through the digital channels (online, mobile and tablet). The objectives of this team include (1) driving household and balance growth by providing solutions that meet client needs; (2) creating a complimentary client experience with non-digital channels; and (3) improving end-to-end digital sales process to reduce abandonment and drive activation.

The Omni Digital Product Manager is responsible for working with our business partners across the organization as well as our product owners and development teams in a Scaled Agile organization to build new solutions and enhancements that drive profitable sales growth, ensure legal/regulatory adherence, drive process optimization and increase new product/relationship activation across our digital channels.

Responsibilities and Primary Activities:
• Lead discussions and collaborate with key stakeholders including lines of business, segment product managers, call center, bank operations and other functional areas in the planning and execution of digital capabilities and enhancements to meet client needs.
• Work closely with key internal partners, voice-of-customer (VOC) programs, and risk/legal stakeholders to understand the benefit of projects and enhancements utilizing quantitative and analytical control plans to demonstrate benefit realization and investment projections.
• Create concept documents, solution vision, wireframes, epics, features and user stories to differentiate and enhance the digital sales platform(s) and drive innovative improvements.
• Influence prioritization, and sequencing of the product backlog based on business value/ROI and participate in Agile ceremonies including backlog grooming, sprint reviews, retrospectives, and sprint/release planning.
• Facilitate the coordination of communication and training materials for support units that will directly interface with clients using the digital sales platforms and communicate the value of newly released functionality across internal and external stakeholders to ensure feature adoption.
• Conduct client acceptance testing and validation activities at launch to enable a ubiquitous client experience.

 


Qualifications

Basic Qualifications:
• Seven years related experience in product management OR line experience working with products.
• BS/BA (or equivalent experience)
• Possess strong understanding of digital assets and e-commerce processes
• Knowledge and expertise translating problems into solutions in a client focused, mobile-first environment
• Proven ability to use data analytics, research and testing methodologies to drive business decisions
• Detailed oriented with excellent written and verbal skills with the ability to communicate clearly and concisely with both business and technology partners
• Proven ability to influence cross-functional teams without formal authority
• Comfortable in a fast paced, growing environment
• Comfortable with ambiguity and working independently
• Strong planning and collaboration skills
• Experience defining and delivering large-scale online initiatives including requirements gathering, testing and communication planning
• 2+ years of experience with hybrid Waterfall-Agile or Agile software development
• Experience creating requirements documentation and managing application roadmaps
• Experience with web analytics tools such as Adobe Site Catalyst

Preferred Qualifications:
• Strong leadership and teamwork skills.
• Ability to gather and synthesize ideas for developing and managing products.
• Bachelor’s degree in Business, Finance, Marketing.
• MBA or advanced Digital Certification
• Product Management and/or Agile Product Owner Certification
• Knowledge of mobile devices, operating systems and browsers
• Experience in financial services and/or highly regulated industry
• Experience in the vendor management or services procurement
• Experience with Agile tools such as Rally, HP Agile Manager, etc.
• Expertise in understanding and analyzing consumer market research results, such as segmentation analysis and drivers of satisfaction related to the online and mobile financial experience
• Quantitative and analytical skills to demonstrate benefit realization of project and marketing initiatives for (product)
• Proven ability to use data analytics, research and testing methodologies to drive business decisions
• Experience defining and delivering large-scale digital initiatives including requirements gathering, prioritization, testing, content management and communication planning



Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
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