Experienced classroom instructor is needed to organize and facilitate training for multiple programs, including new hire and intermediate-level programs, professional development and system upgrades. Responsible for meeting delivery standards, and ensuring that all tracking and measurement occurs. Uses adult-learning model consistently, and may review program content and provide recommendations on classroom materials to support effective Adult Learning delivery. Typically provides training in larger classroom settings. Ability to travel for multiple days in order to deliver programs in other geographic areas. Supports multiple lines of business which may include Operations and the Client Contact Center programs.
- 3-5 years of classroom instruction experience of moderately complex material in academic or corporate environment.
- Must possess strong verbal communication, facilitation and interpersonal skills. Undergraduate degree in adult education or equivalent combination of education, training and work experience.
- 3-5 years of experience in banking/financial services, client-facing call center and sales management of a team.
- Prior certification of sales training, service or management highly desirable.
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf