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Posting Date :
1-19-2018
Primary Location :
Atlanta Area, GA US
Work Address :
303 Peachtree Center Avenue
Job ID :
W448112
Schedule :
Full-time
:
Client-Performance-Relationship-Manager-DC-Market
Job Description :
Job Description
Responsible for supporting the performance of channel partners with bank clients by integrating product knowledge and technology, and coaching bank teammates in the delivery of both.  The candidate serves as a critical interface between product, enablement, and channel with the focus on enhancing the needs based client experience to enable product and channel performance.  The successful candidate will build and nurture strong relationships with channel and geographic leadership, and product leaders to enhance business performance in lending and deposit growth.  Individuals are typically the primary point of contact with partners, and are responsible for supporting changes in strategies, delivering new programs and tools, and enhancing existing programs while also providing continuous feedback.
Key Responsibilities;
Support two-way communication between product and distribution channels to maintain dialogue in the spirit of enhancing execution and productivity while also providing best in class solutions to our clients.
Serve as the subject matter expert in consumer lending, credit card, and deposit product solutions and partner with geographic or channel implementation teams to ensure routines are executed to deliver product performance targets.
Understand and interpret analytics to support channel partners. Work with channel partners and enablement team to deliver education materials around product solutions and tools that support  delivery through deepening client relationships and driving results.
Co-ordinate with Consumer Banking line of business managers to develop best practices within existing sales frameworks to help client facing teammates.
Support execution of client conversation guides and client relationship management planning and outreach tools and product initiatives.
This position will include up to 75% travel within the DC/NoVA area.  Thus, physical work location can be flexible.


Qualifications
Minimum Qualifications
- 5 years of experience in branch/relationship sales.
- Bachelors degree in a business or quantitative discipline.
- Experience in producing and presenting sales and product information to branch and call center environments.
- Ability to coach and role model the skill set necessary for needs based client interactions.
- Strong interpersonal skills with the ability to problem solve, give objective feedback and provide solutions in a timely manner
- Ability to diagnose and interpret analytics.

Preferred Qualifications
- Prior branch banking leadership experience or Consumer Banking Product experience strongly preferred.
- Intermediate to Advanced knowledge of MS PowerPoint and Excel
- High energy, ability to engage others



Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
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