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Posting Date :
Primary Location :
Richmond Area, VA US
Work Address :
1001 Semmes Avenue
Job ID :
Schedule :
Job Description :
Job Description
Handles inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services.  Answers clients questions within set standards.  Resolves problems and complaints clients may have about banking products and services.  Trains on SunTrust products, systems, policies, SunTrust Online (STOLI) sales skills and other procedures, client service and referrals.
Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.


  • Minimum of one year of client servicing work experience (call center, retail, hospitality, medical, etc.)
  • Proficiency in computers and technology, preferably with Windows, MS Office, Internet Explorer, Instant Messaging and MS-DOS experience.
  • Intermediate proficiency in written and verbal communications (including grammar and spelling).
  • High school diploma or equivalent certification.
  • Ability to pass a criminal background.
  • Ability to work within the operating hours and days (including holidays) for this position as required by the department.
  • Ability to work the required days and hours as listed in the job requisition without absences, tardiness or vacation time in order to attend the full, mandatory training.

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser:
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