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Posting Date :
Primary Location :
Orlando / Central FL Area, FL US
Work Address :
7455 Chancellor Drive
Job ID :
Schedule :
Job Description :
Job Description
Responsible for the functions related to the identification, prevention and resolution of fraudulent activity including review of new accounts, unusual transactions, check and deposit fraud, card fraud, signature verification and online fraud. Identify, research and analyze possible fraudulent activity on client account and process client fraud claims obtained through inbound and outbound calls to the client. Monitors report and systems which identify potential fraudulent activity. Follow policy and procedures, handles routine less complex situations, and investigates and resolves client reported fraud incidents.
Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.

  • Minimum of one year of client servicing work experience (call center, retail, hospitality, medical, etc.)
  • Proficiency in computers and technology, preferably with Windows, MS Office, Internet Explorer, Instant Messaging and MS-DOS experience.
  • Intermediate proficiency in written and verbal communications (including grammar and spelling).
  • High school diploma or equivalent certification.
  • Ability to pass a criminal background.
  • Ability to work within the operating hours and days (including holidays) for this position as required by the department.
  • Ability to work the required days and hours as listed in the job requisition without absences, tardiness or vacation time in order to attend the full, mandatory training.

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser:
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