Private Wealth Management Service Delivery Manager is responsible for and leads the strategy, operational and executional excellence for the Private Wealth Management service delivery team. Responsible for managing the service delivery teams, driving the identification, development and execution of all service oriented processes and designing and implementing the service professional training and development programs and executing against the service delivery organization standard for quality, operational compliance, risk management and segment client experience.
This individual must be focused on precision, consistency and clean execution of all PWM service and middle office processes as well as effective management of a large, geographically disbursed team.
The Service Delivery Manager ensures that the desired PWM client experience is embedded in all client service processes. Responsible for developing and executing the PWM service delivery processes, platform and training development; driving optimization of processes and policies including identifying improvements for a better client experience and maintain an effective operating model.
Position reports to the Director of Client and Advisor Experience. Qualifications
Must have supervisory experience or exhibit the ability to supervise. Excellent verbal, written and presentation skills with strong decision making and judgment skills. Well organized, detail oriented, able to work independently, and flexible with the ability to determine and focus on top priorities in a fast-paced environment. Bachelor degree. Must have at least 5 years previous banking or other financial institution experience with an emphasis in operations or administration. Excellent PC skills. Ability to travel up to 50% of the time.
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf