Works in the area of Quality Control. Applies solid understanding of fraud prevention and resolution methodologies to ensure investigations are thorough and reporting is accurate and insightful. May provide commentary regarding observed trends. May develop reports that provide insights to SunTrust's effectiveness in preventing and resolving fraud incidents. Organizes complex data, formats reports and prepares them for use by fraud prevention and resolution leaders. Completes non-routine and/or moderately complex assignments. Acts as an informal resource for colleagues with less experience. Works under general supervision. Qualifications
High school diploma and 5 years of experience developing reports or an equivalent combination of education and work experience. Demonstrated knowledge of fraud management principles. Advanced skills in research and problem resolution typically obtained via seven or more years banking or other equivalent work experience. Ability to manage competing priorities. Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents. Ability to communicate complex information in straightforward situations. Prior fraud detection and/ or investigation experience in the financial services industry, preferably across multiple products and channels.
Bachelor's degree and 2 years of experience or 7 years of fraud investigation experience. Experience in fraud analytics. Banking or financial services experience.
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf