Banking is transforming. The Enterprise Experience Design team is looking for designers who can disrupt old paradigms and bring new experiences and value to our clients. In this role you will be responsible for providing world class user experiences and UX strategies for SunTrust digital products. You will partner with a line of business (LOB) and will be responsible for the user experience of products under that LOB, using extensive design knowledge and coupling it to business goals. You will design innovative, industry leading products. Working through all stages of the product design process from conceptualization, research, ux design, user interface, through implementation and usability testing.
•Be a passionate and strong advocate for the user (client)
•Be UX lead for a SunTrust line of business (e.g. Private Wealth..) or major initiative
•Build expert domain knowledge of your LOB and partner closely with business leads
•Translate user needs and business requirements into compelling experiences
•Champion creating a differentiated and competitive client experience
•Ensure that design decisions are based on good data, best practices and research
•Partner with the Director of UX Research to move the client to the center of our business
•Collaborate with Executive Creative Director to advance visual design execution
•Work with the Ops Manager to pipeline and scope work coming into the LOB
•Oversee and deliver multiple projects associated with the different products of your LOB
•Manage designers to deliver on-time designs for product iterations
•Possible occasional travel ( 10%)
•7+ years years of relevant work experience.
•Minimum 3 years experience coordinating other designers in project delivery
•BA/BS degree in Graphic Design, Interaction Design, Communication Design, Architecture, Human Factors or equivalent.
•Demonstrated expertise in the following : user research, user centered design (UCD), information architecture (IA), content strategy, usability testing, need finding, participatory design, prototyping, wireframing, web analytics (e.g. conversion analysis).
•Proficiency in working on multiple platforms: Web, mobile web, tablet, ATM or kiosk
•Original thinker. Creative and flexible problem solver with an entrepreneurial spirit.
•Approachable, team player with strong oral, written, and visual communication skills.
•MS in UX / Interaction Design / Human-Computer Interaction or related field.
•Technical background or knowledge also considered ideal but not required.
•Knowledge of UI frameworks e.g: Google Material Design, React, Bootstrap.
•Competent visual design / sketching skills.
•Experience in agile development / Lean UX
•Experience working in Financial Services
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf