Wholesale Lending Services is comprised of the insurance review team, monitoring and reporting team, collateral team, QPM teams for closing, servicing and ACS, as well as Vendor management.
This role will partner with all loan administration teams that are part of Wholesale Lending Operations to develop a best in class end to end lending and servicing process. And will also be responsible for being the main liaison between the loan administration teams and servicing both on-shore and off-shore.
Responsibility for managing and overseeing the unit that provides insurance expertise by providing leadership to include: consistent unit production goal attainment; quality and service level standard development and attainment; identification and implementation of change initiatives; problem resolution, constant client focus. Also responsible for the unit that does collateral management and reporting.
Responsible for quality standards and performance expectations, legal and regulatory compliance, SOX reporting and financial management for the collective team. Must be able to direct, coordinate, and manage multiple divisions/functions which provide services to the organization, where risk and accountability are at their highest. Main liaison between Operational Risk Management Partners and Compliance.
Ensures that WLS operations are managed and adequately staffed. Responsible for training and development of WLS teammates. Oversight over Business Continuity Plans for all of Wholesale lending operations.
Keeps informed of new developments/technology, protects company liability by ensuring compliance and reviews/analyzes new methods and processes and procedures to constantly improve department and third party vendor efficiencies. This role should be familiar with automation.