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Posting Date :
Primary Location :
Atlanta Area, GA US
Work Address :
211 Perimeter Center Pkwy
Job ID :
Schedule :
Job Description :
Job Description
Responsible for on-going forecasting and monitoring to increase schedule efficiency and align with strategic model. Responsible for organizing, analyzing, compiling and reporting data to improve efficiency. Promotes effective efficiencies through standardization and simplification. Coordinates and communicates reports, recommendations and efficiency changes to appropriate team leader. Interacts with SME's on campaigns, new initiatives and other projects. 
Responsible for distributing and inputting off phone activities using planning worksheets. Generate (monthly) and release schedules every 2 weeks with future exceptions.  Setup and manage quarterly schedule bids; Run monthly time utilization reports, Identify ways to improve scheduling processes or scheduling efficiencies; Run "what if" scenarios to determine monthly new hire schedules and schedule bids.  Ensure schedule bidding functions and new hire schedules are available on time and meet business needs. Validate by computing schedule efficiency. May act as a mentor to less experienced staff.

Basic Requirements: 
  • 3 years call center/workforce management experience
 Preferred Requirements:
  • 5 years call center/workforce management experience
  • Bachelor's degree

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser:
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