The Operations Manager 4 role will be responsible for production support and business process projects and initiatives for the Accounts Payable department. This role will be expected to lead small/internal projects, play an integral part in the execution of large projects, as well as support the Corporate Functions Operations leadership team.
The primary focus is on daily production support and on enhancing the capability of existing applications and business processes to improve efficiency and effectiveness. This position will represent the department as a subject matter expert (SME) to other divisions and projects.
This will be a highly visible role with the opportunity to learn how Corporate Functions Operations (HR, AP and Sourcing/Procurement Operations), but will also be exposed to risk and compliance, internal audit, as well as legal, tax, sourcing, corporate real estate and IT activities.
Responsibility for execution of projects and initiatives requires: (a) an understanding of HR, Sourcing, Procurement, Accounts Payable and other Finance business practices and technologies; (b) knowledge of project management life cycle; and, (c) attention to detail to ensure all processes, controls, risks and other factors are considered.
The ideal candidate can expect to operate in a cross-functional, matrix environment, as part of a highly collaborative team focused on execution. An independent, analytical thinker with great communication (written and verbal) skills will be absolutely critical.
This position plays a key role in defining scope, processes, business requirements, functional design and testing activities needed to support the delivery of technology solutions and process improvements, focusing on Human Resources, Procurement and Accounts Payable operations. This position will work at times with project managers, business analysts, subject matter experts, process analysts, and technology staff, both internal and external.
This position ensures the definition of systems scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements. Acts as the liaison, to elicit, analyze, document, communicate and validate business and system requirements. Ensure adequate test plan, cases and scripts – including traceability to ensure all business requirements are met.
Solution Delivery Management/Execution:
Partners with the department managers, project leadership and delivery managers, and vendor staff to deliver business solutions in line with executive expectations and commitments.
Assist business unit with testing, evaluating risks, documenting processes and procedures, training, etc. Collaborate to ensure final solution is a quality product that meets business objectives and exceeds client expectations.
Ensure properly functioning applications in support of business processes for Corporate Functions Operations (ex. define roles, rules and maintain security access). Also, continuously improve and enhance operations and functionality of installed technology and processes.
Requires working with internal technology departments and external vendors.