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Posting Date :
Primary Location :
Atlanta Area, GA US
Work Address :
303 Peachtree Center Avenue
Job ID :
Schedule :
Job Description :
Job Description
The Operations Manager 4 role will be responsible for production support and business process projects and initiatives for the Accounts Payable department. This role will be expected to lead small/internal projects, play an integral part in the execution of large projects, as well as support the Corporate Functions Operations leadership team.
The primary focus is on daily production support and on enhancing the capability of existing applications and business processes to improve efficiency and effectiveness.  This position will represent the department as a subject matter expert (SME) to other divisions and projects.
This will be a highly visible role with the opportunity to learn how Corporate Functions Operations (HR, AP and Sourcing/Procurement Operations), but will also be exposed to risk and compliance, internal audit, as well as legal, tax, sourcing, corporate real estate and IT activities.
Responsibility for execution of projects and initiatives requires: (a) an understanding of HR, Sourcing, Procurement, Accounts Payable and other Finance business practices and technologies; (b) knowledge of project management life cycle; and, (c) attention to detail to ensure all processes, controls, risks and other factors are considered.
The ideal candidate can expect to operate in a cross-functional, matrix environment, as part of a highly collaborative team focused on execution.  An independent, analytical thinker with great communication (written and verbal) skills will be absolutely critical. 
Essential Functions:
Solutions Design:
This position plays a key role in defining scope, processes, business requirements, functional design and testing activities needed to support the delivery of technology solutions and process improvements, focusing on Human Resources, Procurement and Accounts Payable operations.  This position will work at times with project managers, business analysts, subject matter experts, process analysts, and technology staff, both internal and external.
This position ensures the definition of systems scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements.  Acts as the liaison, to elicit, analyze, document, communicate and validate business and system requirements.  Ensure adequate test plan, cases and scripts – including traceability to ensure all business requirements are met.
Solution Delivery Management/Execution:
Partners with the department managers, project leadership and delivery managers, and vendor staff to deliver business solutions in line with executive expectations and commitments. 
Assist business unit with testing, evaluating risks, documenting processes and procedures, training, etc.  Collaborate to ensure final solution is a quality product that meets business objectives and exceeds client expectations.
Application Management:
Ensure properly functioning applications in support of business processes for Corporate Functions Operations (ex. define roles, rules and maintain security access).  Also, continuously improve and enhance operations and functionality of installed technology and processes. 
Requires working with internal technology departments and external vendors.
Support Corporate Functions Operations:
Provide administrative assistance and backup to Corporate Functions Operations with daily/monthly/quarterly/annual activities and functions.  Provide ad hoc operational support to include but not limited to business/financial performance review and analysis, metrics gathering and analysis, competitive research, executive level proposal/presentation preparation, management/office request, etc.
Subject Matter Expert:
Represent Corporate Functions Operations to other functions, departments, and projects (ex. acquisitions, divestitures, etc.). 

Minimum Requirements: 
High School Diploma/GED or equivalent work experience. 
5 years experience in a related field of banking operations or retail/commercial banking.
3 year managerial/supervisory experience. 
Demonstrate strong interpersonal, leadership and communications and analytical skills. 
Intermediate PC skills to include a good working knowledge of Microsoft Project.  
Demonstrate ability to prioritize, delegate, follow up and expedite all issues daily. 
Ability to motivate employees and client groups to take desired action. 
Experience with project coordination and budget preparation. 
Solid knowledge of financial industry applicable laws such as Patriot Act, AML and BSA, core deposit products and related activities, banking systems, and applicable technologies.
Eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements.
Preferred Requirements: 
College Degree with a focus on business or accounting or
3 years management experience in multiple areas of bank operations. 
Experience with SOX reporting and audits. 
Functional understanding of systems / applications specific to area of responsibility.
Experience within the SunTrust organization.

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser:
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