Platform Management Oversight
Management of multiple simultaneous initiatives and routine activities that make up the ongoing platform management scope of work for the team
Regular monitoring of team capacity
Point of issue escalation and assistance for teammates
Management of Salesforce ticket pipeline
Regular communication with partners and line of business
System Access Management
Responsible for maintaining and facilitating system access controls
Ownership over functional profile role management (approval oversight and change management)
Manages the access attestation process
Maintains procedures for managing system access changes/controls.
System Change Management (including Release Management)
Execution of Change Management Controls (approvals, development, testing, code migration) for the following routine changes across all card owned systemsParameter settings
Responsible for ensuring controls are in place and are followed for all requirements, approvals, development, and testing drive through the SalesForce workflow prior to moving changes into the production
Maintains procedures for managing system configuration changes/controls..
Release Management and EIS Coordination.
Maintenance of the following inventory types for routine business use (fulfillment, servicing, lost/stolen, etc.) as well as changes that are required due to line of business requestsPlastic Inventory
Statements, Card Stock, Carriers, Mailers
PWM inventory management of manual process for new account kits
Maintains procedures for managing inventory controls and changes.
Teammate Development and Management
Oversight into job responsibilities, coaching, defining priorities
Ensures all SLAs are met along with QC standards.
Identify development opportunities and coach performance toward expected outcomes through direct observation. This includes training, meeting talent management and successor planning objectives.
Preferred qualifications and/or technical abilities:
Knowledge of SunTrust BankCard related systems and procedures associated with multiple lines of business.
Ability to develop and deliver effective presentations.
First Data Experience (PCF, DMM, DQ, SCS, Rules Engine, Crown Letters, and OCS)
Origination and Decision Engine System Experience
Macro Development, Execution and Maintenance
Prior experience with large scale system replacements
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf