Responsible for the timely and accurate servicing, support, and consignment of non-real estate collateral by adhering to Government Regulations and Investor Requirements. This would include: consignment of repossessed automobiles to auction, loss prevention, auto auction, marine, and mobile home broker communications. Support functions are associated with redemptions, reinstatements, sales and processing of repossessed collateral. Administrative functions are associated with 'assigned for repossession' and 'repossessed' collateral.
The position supports the Default Department with resolution for very complex servicing matters. Responsible for assisting management with support and coordination of workflow. Creates and compiles training material. Routinely performs activities in support of department goals. May provide feedback for specialist performance reviews. Prepares and reviews management reports. Timely resolution of highly complex and research intensive escalations, legal issues and customer complaints. Independently coordinates legal and compliance issues. Develops processes to promote consistency and accuracy for audits and examinations. Considered an entry level role for supervisory positions. Qualifications
- Typically 4+ years of financial services or mortgage experience
- Proven high performance in lower level specialist roles
- General working knowledge of default and servicing matters
- Demonstrated proficiency with professional and diplomatic interactions
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf