Resolves highly complex technical issues for SunTrust's applications software. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues. In this capacity, oversees others who perform programming and debugging activities. Responds to issues in a timely manner by receiving and investigating incidents or service tickets. Provides technical consultation on extremely challenging or unusual situations. May lead large, complex projects related to improving processes or support capabilities. May engage and mange external vendors. Interprets internal/external business challenges and recommends best practices. Uses sophisticated analytical thought to exercise judgment and identify innovative solutions. Mentors less experienced teammates to build technical expertise. May have people management responsibilities. Qualifications
Minimum Requirements: Bachelor’s degree and 8 years of experience in development or production support or an equivalent combination of education and work experience. Deep specialized and/or broad functional knowledge. Sound understanding of business and organizational strategies and processes. Ability to interpret internal and external business challenges and recommend best practices. Ability to lead complex projects. Sophisticated analytical skills and the ability to solve complex technical and business problems. Ability to influence others at senior levels to adopt a new perspective.
Preferred Requirements: Master’s degree or MBA and 10 years of experience or an equivalent combination of education and work experience. Deep knowledge and experience in software support or development. Banking or financial services experience.
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf