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Posting Date :
11-1-2017
Primary Location :
Atlanta Area, GA US
Work Address :
303 Peachtree Center Avenue
Job ID :
W445128
Schedule :
Full-time
:
Consumer-Operations,-Head-of-Demand-Management
Job Description :
Job Description
This role will be  responsible for managing the Demand Management Team within Consumer Operations.  The incumbent  will be responsible for leading or coordinating efforts as follows:
· Managing assigned teammates and coordinating departmental activities
· Serving as a coach and mentor for junior teammates
· Seeking to drive continuous enhancements to existing demand management processes and tools
· Evaluating new Consumer Operations projects (funded and non-funded), Risk issues, Redress efforts and other Consumer Operations demand requirements, or participating in forums in which such activities are vetted, to understand resource consumption, to ensure engagement by appropriate Consumer Segment teams and to develop a preliminary view of root cause (as appropriate) 
· Facilitating weekly meetings with the Consumer Operations Leadership team to review new activity
· Escalate issues and concerns to the Consumer Operations Leadership team

Qualifications
Basic Requirements:
College Degree or related work experience
Knowledge of Consumer Banking
Demonstrated ability to lead and coach others
Expert knowledge of the business unit and related industry
Experience on project teams
Experience managing a segment of the project work
Demonstrated ability to achieve desired results
Excels in problem-solving, partnership, communications, persuasion, and negotiation 


Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
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