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Posting Date :
11-20-2017
Primary Location :
Richmond Area, VA US
Work Address :
1001 Semmes Avenue
Job ID :
W446041
Schedule :
Full-time
:
DDA-Collector
Job Description :
Job Description
Using an automated dialer and call distribution system, responsible for servicing inbound and outbound collection telephone calls associated with overdrawn and charged off deposit (checking, savings, and money market) accounts.  Incumbent will contact SunTrust clients to negotiate payment arrangements on delinquent balances.  May act as a Team Leader, coordinating daily workflow and providing on the job training.  Ensures bank collection policies and procedures are followed.  Services mainly routine outbound collection calls to negotiate payment arrangements. 

Qualifications
Basic Qualifications: 
  • High school diploma or GED1 year's experience in a call center, collections, or client-facing customer service experience position. 
  • Basic knowledge of financial products to include checking accounts, credit cards and loans. 
  • Professional oral and written communication skills. 
  • Strong PC skills
  • Eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements.
  • Eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements.
Preferred Qualifications: 
  • College degree, or prior collections experience and familiarity with computerized tracking systems. 
  • Familiar with the industry practices and regulations.


Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
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