Monitor, identify, research, compile, and report daily operational data related to specialized transactions, functions, work volume, productivity, and finance and quality issues. Resolve issues related to specialized complex operation functions. Develop recommendations to mitigate control issues, improve the effectiveness and efficiency of department operations, and review findings with management. Responsible for escalation of production issues for quick resolution and understanding and supporting continuous development of systems owned by unit. Assist in the interpretation, implementation and communication of policies related to the operations financial, operational, quality and compliance issues.
Research, compile, analyze, clear and report moderately complex operational data from production, productivity, financial, and quality statistics. Functions as highly skilled generalist who can be successfully assigned to any portion of this operations function. Create and maintain databases to develop and perform user acceptance testing, troubleshoot system related operational issues, and analyze workflow. Assist in developing and implementing policies, procedures, and training materials to maximize efficiency, customer service and Service level Agreements. Assists with identifying trends and uncovering reoccurring issues as well as acts as a catalyst for change in making recommendations for streamlining functions and processes.Qualifications
High School Diploma or equivalent and 3 year's banking operations or retail branch banking experience with an emphasis on analytical concepts. Proficient with Microsoft Office. Demonstrate strong organizational, communication, analytical and presentation skills. Experience in handling complex technical and research issues.
Associate degree with an emphasis in accounting/finance or 5 years equivalent relevant work experience in retail banking operations environment. Working knowledge of on-line systems and banking regulations.
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf